Thinking of returning an item? Our customer services will guide you through our Returns Policy and provide you an efficient service. 30-days returns guarantee Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. We are unable to exchange items that are not damaged, defective or incorrect. If you receive a delivery of an item, which has been damaged in transit, please return it to us within 30 days for exchange. This does not apply to followers or items of short shelf life. You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. Simply contact us and we will be more than happy to assist you.